Customer Servise has gone right down recently. I am considering going the Legal way again and force them to fix it or pay up. The Windows 7 Pro I have installed is purchased from Dell, but basically they have shut me down with no help. support with the issue of this thread, but got turned down since the Laptop has no loger use the same Windows 8 it got shipped with. This one came with Windows 8 and I had a Dell rep help me install Windows 7 and all relevant drivers. With the money I bought new one, hoping the previous was just pot luck.
Dell would not replace or refund so I had to get Legal help to force them to at least give me my money back. I had another one Alienware 17, that kept giving problems. My laptop is Alienware 17, boght it brand new from Dell, in March 2014.
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